1Regular Visit/Optimize performance
2Engineer Assistant
3Service Tuning
4On-site Engineer Support
1Check overall system performance - system and databases
2Tuning performance/ Daily checking on system condition
3Creat system statistics for capacity estimation
4Tuning of performance of advanced application
5System upgrade and execution of security patch
6capacity estimation
7Creat system statistics for capacity estimation
8Backup & Recovery
1Service maintenance and advanced technical support
224*7 remote support with Help Desk
3Fault handling and emergency fault support
4Manage software with the latest patches to complement and improve performance
5Upgrade software installation
6Manage software with the latest patches to complement and improve performance
7Reduce maintenance costs in the long run, helping customers become more competitive and maintain industry leadership
1Analysis of operational system
2Establishment of strategies for check out and improvement for database designing
3Analysis of usage rate of system resource
4Establishment of analysis and improvement of database statistics
5Establishment of analysis and improvement of application
6Verify of system usageability
1Decision about importance of work and order of priority
2Establishment of system design planning
3System design planning template
4Migration design template
5Establishment of target architecture
6Establishment of strategy of implement
7Schedule of promoting IT service
8Planning of promoting future IT budget
1Verify efficiency of datat management
2Logic tuning of main applications
3SQL Tuning
4Establishment of database statistics analysis and ways to improve
1Work analysis and guiding of data modeling
2Guiding physical designing