With Oracle Advanced Customer Services, you can continue to boost operational performance, improve IT ROI, and minimize change costs, risk, and complexity.
• Maximize system usability
• Accelerate Technnology Introduction
• Minimize cost and threats related to changes
• Simplify management of support account
• Optimize system performance
• Instant handle of the problems
| Base | Benefits | Results |
|---|---|---|
| Constant operation / Accelerate performance |
• Preemptive management of system • Individual advice for process improvements • Utilize rich knowledge which is accumulated by various global implements |
• Support ITIL v appropriateness based on Oracle • High system utility • Optimize of Oracle Solution |
| Improve IT ROI |
• Improve counseling service’s response • Handle main issues more quickly and efficiently • Prevent disabilities |
• Quick handling of the problem • Intensify competitiveness by increasing productivity • Prevent occurence of problems |
| Minimize cost, threat and complexity |
• Fulfill sufficient environment for longer view of success • Optimize performance by preventious management and check out • Adapt best practice for managing changes |
• Minimize threats by individual advice and planning • Optimize change management by simplified process • Accelerate introducing new products and technology |
1Establishment of preventive maintenance plan
2Create a checklist for each checkpoint
3Implement preventive inspection plan after approval by customer representative
4Prevention and maintenance action result history management
1Monitoring the operation status of computer equipment at all times in the event of abnormal symptoms
2Take countermeasures
3Appropriate response to similar situations through analysis of past disability history
4Securing supply lines for spare parts in case of failure
1Establishment of operational process for preventing disabilities
2Constant education and training for code of conduct in ordinary period for emergency
3Continuing education and training
4Instant resposne to disabilties by designate specialist by work
1Analysis type of disabilities
2Analysis cause of disabilities
3Establishment of disabilities prevention
4Establishment of planning of response to disabilities