The most important thing in the maintenance is how to support efficiently when occurence happens and how to prevent them.
Azwellplus’s Dell Technologies Maintenance Service gives you the most stable and differentiated competency from other companies which is based on the infrastructure for preventing and instant handling of the occurence.
• A monthly preventive check on all of the factors of the equipment of whole HW
• Revise and Adapt the necessity of HW Firmware and SW’s new version/EA
• Preventive activities including error statistics analysis
• When disabilities occurs, the specialized technology team will be sent and if needed we will supoort for instant handling of the disabilities by escalation to Dell Technologies
• Implement activities to handle disabilities based on the determined the cause
• Support instant maintenance when urgent maintenance is needed
• Determine the specific failed part through analyzing system log
• Configuration change of equipment which needs maintenance
• Document configuration of equipment
• When performance issue occurs, maintain the most optimized performance through performance analysis and improvement
• When performance fell below the critical point, an instant response will be planned and implemented
• Provides the technology and know-how of Dell EMC storage for efficient and reliable storage operation
• Invite and provide technical seminars to provide technical information on Dell EMC storage products and solutions and the latest IT technology trends to enhance system operators' technical skills
