Maintenance & technical support
Supply is only the beginning. Vendor-authorised support combined with our own engineering capability keeps your systems running after deployment.
Dell Technologies maintenance service
What matters most in system maintenance is preventing failures before they happen, and responding effectively when they do.
Our Dell Technologies maintenance service draws on years of delivery experience, a preventive maintenance programme and the infrastructure for rapid incident handling.
- Monthly scheduled inspection of every hardware component under contract
- Assessment and application of new hardware firmware and software releases, including EA versions
- Proactive inspection driven by failure statistics
- Specialist engineers deployed on failure, with escalation to Dell Technologies where required for rapid resolution
- Remedial action based on root-cause analysis (part replacement, patch application and so on)
- Rapid response to emergency maintenance requests
- Accurate fault isolation through system log analysis
- Configuration changes to equipment under maintenance
- Documentation of equipment configuration
- Component-level performance analysis and tuning to keep storage and other equipment at optimal performance
- Rapid response plans drawn up and executed when performance exceeds defined thresholds
- Dell EMC storage expertise and know-how shared for efficient, stable operation
- Technical seminars and materials on Dell EMC storage products, solutions and current IT trends to build up your operators’ skills
ORACLE Premier Support
Oracle Premier Support is the standard maintenance service that keeps Oracle products running reliably while giving you access to continued technical advancement.
ORACLE ACS Support
Oracle ACS goes beyond keeping the environment stable — proactive prevention and continuous optimisation improve system performance and availability.
ITSM Operations
Standardised process-based IT service management that keeps operational quality and response times consistent.
Considering maintenance and support?
Tell us what you need — configuration, pricing, or a technical review. The relevant division will respond directly.